elena.bahrunani@onevue.com.au No Comments

Adviser News: How can you support your clients with Best Doctors?

Did you know that eligible MLC Life Insurance customers could get even more value from their insurance with access to the Best Doctors service?

Best Doctors connects your clients and their immediate family, including their children, parents, partners and partner’s parents, with a network of more than 50,000 leading medical specialists from Australia, and around the world, for a second medical opinion to help ensure they have confidence in their diagnosis and treatment plan.

MLC Life Insurance is the only Australian life insurer to offer your clients and their family access to this service for no additional cost, without having to make a claim on their policy.

What is Mental Health Navigator by Best Doctors?

One in five Australians aged 16-85 experience a mental health condition each year**. With these conditions affecting so many people, it is likely you have a client or one of their family members affected.

We’ve now expanded the Best Doctors offer to include Mental Health Navigator – a discreet, quick and confidential way for your clients or their family* members to seek help if they are experiencing a mental health condition.

How does it work?

Mental Health Navigator empowers and supports your clients with a clinical review of their diagnosis and treatment plan, sourcing a specialist from a network of leading Australian clinical psychologists and psychiatrists, all from the comfort of their home.

How to access Best Doctors

Login or call Best Doctors Hotline on 1800 186 088 between 9am and 5pm (Melbourne/Sydney time), Monday to Friday.

As always, if you have any questions or wish to know any additional information, call our adviser services team on 1300 654 720.

elena.bahrunani@onevue.com.au No Comments

Member News: Have you heard about Best Doctors?

Through the insurance cover provided to Smartsave members by MLC Life Insurance, you and your immediate family, including your children, parents, partner and partner’s parents, can access Best Doctors – a service connecting you with a network of more than 50,000 leading medical specialists from Australia and around the world. Best Doctors offers a second medical opinion when you need it most, helping to ensure you have the right diagnosis and treatment plan while allowing you to make important medical decisions with confidence.

If you or a family member* is dealing with a mental or physical health condition, you can use Best Doctors to help get answers. You can use this confidential service anytime, at no extra cost.

How to access Best Doctors

Login or call Best Doctors Hotline on 1800 186 088 between 9am and 5pm (Melbourne/Sydney time), Monday to Friday.

As always, if you have any questions or wish to know any additional information, call our member services team on 1300 654 720.

elena.bahrunani@onevue.com.au No Comments

Autumn newsletter

We are a connected society and in the digital age we expect to be able to get information when and where we want it. We’re pleased to let you know that we’re increasing our digital communications and you’ll be able to read this newsletter and other communications from Smartsave Super, whenever it suits you. Read our story on what you need to do to ensure you keep receiving communications. In this newsletter we also touch on the new Superannuation Voluntary Code of Practice, the fund performance over the last quarter, as well as an update on the investment markets. Read more

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Major Changes to Super from 1 July

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Helping out members – moving to digital!

car-1Communications will come to you faster by email or SMS

Managing money, finances and super in our fast paced world needs dedicated time, and often does not happen during work hours. Many of us these days want to access information electronically or on the internet using phones, tablets or computers.

To help you access your super information how and when you want it, Smartsave Super is moving to digital communications from 1 January 2017.

What does this mean for you?

  • No more paper, faster communication and secure – direct into your online account and protected by your password;
  • Easier access and information when you want it on-line;
  • A member on-line log on being provided; and
  • If you already have a log on, no change.

You will be emailed and receive an SMS of important events such as when your annual Member Statement is available to view on-line. Your personal information is secure as to access your member statement or member balances; you will need to log in to Member Online

Other news and updates will regularly be loaded onto the Smartsave Super website.

Where your email address or mobile phone number is not available, communications will continue to be mailed to you.

If digital is not for you.

You can opt out of digital communications at any time by contacting Smartsave Super by phone, email or letter.

Find out how to win one of three $200 Coles Myer gift cards!

Update your email or mobile phone number for your chance to win!

Update the email address and/or mobile phone number on your member count to be in the draw for one of three $200 Coles Myer gift cards. You can update by:

• phone Smartsave Member Services on 1300 654 720, or
• email smartsave@diversa.com.au, or

• fill in and send back the coupon in your 2016 Member newsletter.

* Coles Group & Myer Gift Cards Terms of Use apply
* Coles Group Limited & Myer Pty Ltd are not involved in this promotion.

View the competition page including terms and conditions here.

jjin@diversa.com.au No Comments

It’s even easier to get the insurance cover you need with Smartsave

From 18 October 2016, the insurance cover limits for completing the Smartsave Short Form Personal Health Statement have been increased.

Subject to the insurer’s approval, a streamlined (Short Form) questionnaire is all that is needed for higher levels of cover. You only need to answer a few simple health questions to apply for underwritten insurance cover with Smartsave for:

  • Income Protection cover of $8,000 per month or less (increased from $6,000 per month); and/or
  • Death only or death and total and permanent disablement (TPD) cover of $1,000,000 or less (increased from $800,000).

The Smartsave Product Disclosure Statement, Insurance Guide and forms will be updated shortly to reflect these changes. If you have any questions, please contact your adviser or the Smartsave Member Services team on 1300 654 720.