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Who What How When
Services Australia Set up your myGov account and check your eligibility. As soon as you can, it can take a few days to get necessary information together
ATO The ATO processes your application. If approved, the ATO notifies you via your myGov inbox. 2-3 business days after you submit your application
Your Super member account We process the payment to you or contact you if further information is needed. Sent by EFT to the bank account specified in your myGov application Within 5 business days of the ATO notifying us. It takes a further 3-5 business days for the money to be in your bank account.
What should I check once I have looked at myGov and viewed my Super Fund(s)
Super Funds Confirm you still have a balance in the Fund, and if you have insurance. This way when you make your application, you will know if the funds are there to withdraw, and if you wish to leave enough to cover insurance. Often the balance held by the ATO may have based on last years’ reporting.
myGov Cannot see your super? Check that your date of birth and your tax file number are correctly recorded by myGov and by your super fund.

Check your member Online Portal to confirm your details and balance.

moneysmart There is support and services available to help you. show you steps to look after yourself and your money and only takes minutes to read, and consider the options available to you.


 Smartsave Employer Super and Smartsave Personal Choice and Smart Pensions are part of the Smartsave Member’s Choice Superannuation Master Plan ABN 43 905 581 638 RSE R1001341 (Fund). Diversa Trustees Limited ABN 49 006 421 638, AFSL 235153. RSE Licence L0000635 (Trustee) is the Trustee of the Fund and the product issuer. The information in this document has been prepared by OneVue Wealth Services Ltd ABN 70 120 380 627 AFSL 308868 as the Fund Promoter. It is intended to provide you with general information only and does not take into account your personal objectives, financial situation or needs. Before making any financial decisions about Smartsave Employer Super and Smartsave Personal Choice & Smart Pensions, it is important that you read the current product disclosure statement (PDS) relevant to your membership and consider your particular circumstances and whether the particular financial product is right for you. The current PDS for each product is available on You should consult a financial adviser if you require personal advice.